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10 Tips for Canceling Your Internet Service
There can be several reasons for canceling internet service. You may have decided to simply change to a different provider or to eliminate your internet access all together. Or it may be that you are moving, and will no longer need the service at your current location. Regardless of what the reason is, there are several things you should keep in mind as you make the arrangements to do so.
- Billing Cycle– Check to see when your monthly billing cycle ends. You may save yourself the costs of additional monthly fees if you select a cancellation date that is close to the end of your billing cycle rather than at the beginning or middle of the cycle.
- Modem – Do you own your modem or is it leased from the internet provider? This is important for you to know. If it is leased, you will need to return the modem to them to avoid being charged additional charges for keeping it. If it is one that you bought, you will want to make sure that it isn’t given to your internet provider by mistake.
- Contract Expiration – If you are receiving a special rate for your internet service because of agreeing to a contract term of a certain number of months, you may want to find out when that contract expires. It may be worth it to wait until you’ve finished your contracted term before canceling your service, if you can.
- Early Termination – If you do have a service contract for a specific amount of time, make sure that you know and understand what penalties, there may be for early termination. Don’t hesitate to discuss or negotiate these terms if you need to cancel your subscription for good reasons.
- Customer Service – If you are canceling your service because of problems with the internet connection or the price you are paying for the service, give a call to customer service and explain your reasons. You may find that they can provide another solution.
- Who did you talk to? Whenever you make a call to cancel services of any kind, it is important to take down the name of the person whom you spoke with. This can be especially beneficial if there ends up being a problem with the fulfillment of your request.
- Confirmation number – If you are given a confirmation number that relates to the cancellation of your internet services, write the number down and keep it in a place where you can find it if you need it. That number is your proof that you did call and request the cancellation. If you continue to receive billings for service, you may need that number to prove that the error is on the service providers end.
- Date and time – When you write down the name of the representative you talked to and the confirmation number, also write down the date and time of the day that you called them. In addition write down the day that you requested as your final day of service.
- Changing providers – If you are canceling service in order to change to a different provider, you will want to make sure that you have as little interruption in your internet service as possible. You may want to schedule the connection of the new service shortly before your old service is expected to end.
- Email – If you have been using email accounts provided by your internet service provider, you will want to make sure that you inform your contacts that those email addresses will no longer be valid and supply them an online email account instead, such as provided by gmail or yahoo.
Canceling your internet service is a fairly simple process. Keeping the above tips in mind will make sure that it goes smoothly.
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